Whilst aiming to achieve the highest standards of care and education for children attending Field View, and to foster a positive partnership with families, we recognise that on occasions circumstances may lead to a parent/carer wishing to make a formal or informal complaint.
We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. Complaints will be dealt professionally and promptly to ensure that any issues arising are handled effectively and to ensure the welfare of all children.
It is hoped that any concern can be addressed and resolved through an informal discussion with relevant staff and managers in the nursery.
If the matter cannot be resolved or if the parents wish to raise the matter with Ofsted the details are as follows:
Phone: 0300 1231231